Help & Support
Quick answers for common questions.
Frequently asked questions
Is Luk It Hyah free to use?
Yes. Browsing, posting adverts, asking questions, and messaging sellers are all free.
Why do I need to verify my email?
Email verification helps us reduce spam and keep the platform safer for everyone.
How long do adverts stay live?
Adverts stop being public 30 days after first approval. Editing does not extend expiry. Expiry does not automatically destroy retained records.
How do I report an advert?
Open the advert and click "Report this advert". Reports take adverts offline while we review.
How do I message a seller?
You must be logged in with a verified email. Use the "Message seller" button on the advert page.
Are messages private and tied to an advert?
Yes. Messages are private between verified users and are linked to the advert they are about.
Can I message someone without an advert?
No. Messages can only be started from a specific advert.
What happens to messages and Q&A when an advert is deleted?
When an advert expires or is deleted, its linked messages and public Q&A are deleted too.
Do you track personal data?
We do not use behavioural advertising. Account data and technical security logs help operate and protect the service. Email verification is not identity verification.
Need more help?
Visit our guides or contact support.