Public services · 1 min read · Published 29 Oct 2026
Licensing Offices Plan Customer Service Training
By the Luk It Hyah newsdesk · Sources · Reporting disclaimer
The Short
The Ministry of Transport and Civil Aviation plans customer service training for Licensing Office staff nationwide. Minister Eli Zakour says it will address communication, professionalism, accountability and public enquiries. The announcement sets out intended standards rather than evidence that waiting times or service quality have already improved.
Related public figures: Eli Zakour
The Full Story
The Ministry of Transport and Civil Aviation has announced plans for a customer service training programme across Licensing Offices, according to a Guardian report published online on 28 October and carried in the following day’s coverage.
Sources: Trinidad Guardian, 29 Oct ↗
Minister Eli Zakour said the programme would cover professionalism, effective communication, accountability and the handling of public enquiries and concerns. The stated aim is to make customer service standards more consistent across the Licensing Division.
Sources: Trinidad Guardian, 29 Oct ↗
The Ministry says training will accompany work on modernising systems, expanding online services and improving accessibility. These are intended reforms, rather than measured results showing that service delays have already fallen.
Sources: Trinidad Guardian, 29 Oct ↗
The reviewed announcement does not give a training start date, completion schedule or published performance targets. Customers therefore do not yet have a timetable against which to assess the proposed improvements.
Sources: Trinidad Guardian, 29 Oct ↗
Sources
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